Senior Operations Manager – Drainage Sector

We are seeking a highly skilled and experienced Senior Operations Manager to lead and deliver CCTV & Jetting drainage projects across both rail and non-rail sectors.

The successful candidate will have a strong technical background in drainage survey, design, construction, and management, with proven expertise in delivering projects to high standards, on time, and within budget. This role requires a proactive leader with excellent organisational skills and a deep understanding of drainage challenges in diverse infrastructure settings.

Purpose of the Role

• Be a leader to the operations team and department.
• Responsible for the effective and successful management of labour, productivity, quality control and safety measures.
• Maintain constant communication with site teams, managers and directors and clients.
• Increase the efficiency of existing processes and procedures to enhance the company’s internal capacity.
• Ensure that operational activities remain on time and within budget.
• Track staffing requirements.
• Support the commercial team.
• Oversee fleet management.
• Identify and contribute to business improvement.
• Proactively act to identify and mitigate risks to the business and clients.
• Inspire and motivate team, provide direction and manage performance, guide, support and mentor team members.
• The role has a significant level of authority to make decisions, set priorities and direction specific to the achievement of business outcomes. In consultation with the directors.
• Oversee materials and inventory.
• Staff performance and development.
• Identify training requirements.
• Oversee the deliverables are delivered on time and to a high quality.

Senior Operations Manager Requirements

• Excellent ability to delegate responsibilities while maintaining organisation control of operations and customer service.
• Experience within the drainage sector (Surveying, Cleansing, Remedials, Confined Space).
• Effective at building and maintaining partner relationships with clients.
• Sustains momentum with faced with challenges. Balances competing demands and responds well to changed priorities.
• Communicates effectively and inspires people at all levels. Gains the commitment of others to drive forwards and achieve a high engagement and performance culture.
• Able to analyse the cause of a problem and identify a solution.
• Seeks to continuously improve outputs for the benefit of the business. Constantly raises the standard and quality of work, benchmarking against best practice.
• Set an example.